September 1, 2016 |
“When the Valley Hospital in New Jersey started to think seriously about putting its customers at the center of all that it did, patient volunteers were brought in on discussions about workflow, how patient forms should be designed and nearly everything else that came to mind.
Pamela Bell, director of patient family-centered care at the hospital, recalled when a patient was helping review rehabilitation exercise instructions sent home with surgical patients. The instructions referred to the patient’s upper left extremity.
“You mean left arm?” the patient asked.
For Bell, it was one of many epiphanies that patient input could lead directly to improved health outcomes…” Read full article.